Please note that credit card payments for Stratoudaki-Smirlaki I.K.E are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland (“TREKKSOFT”). Therefore, TREKKSOFT will appear as DESTINATION PLATANIAS on your credit card statement for the payment of this booking. The domain where you enter and process your payment is owned and operated by TREKKSOFT.
Please send an email to firstname.lastname@example.org for all inquiries regarding your credit card payments and chargebacks.
TERMS & CONDITIONS
The company “ Στρατουδάκη-Σμυρλάκη Ι.Κ.Ε.” – Destination Platanias accepts booking subject to the following conditions:
YOUR HOLIDAY CONTRACT
The contract is between the company and the client, being any person traveling or intending to travel or participate on a tour or activity operated by the company. The contract, including all matters that may arise from it, is subject to greek law and the exclusive jurisdiction of the greek courts and specifically the courts at Hania-Crete ( Χανιά- Κρήτη).
TO SECURE YOUR BOOKING
To secure a booking the company requires a completed booking form and the necessary deposit or full payment for travel within 30 days. Clients booking by telephone , on the website or by e-mail will be deemed to have signed the declaration on the booking form and agreed to the following conditions
they have read and accepted our booking conditions and general information pages contained in our website or brochure
they appreciate , on behalf of all the people included in their booking, the risks involved in adventure travel
they, or anyone else on their booking does not suffer ( or has ever suffered) from any pre-existing medical condition which may prevent them from participating in our tours and activities.
The person signing warrants to have full authority to do so on behalf of all persons whose names appear thereon and confirms that they’re fully aware of and accept these conditions. The booking is valid and accepted only from the date that the company sends the relative confirmation.
PAYMENT FOR THE BOOKING.
The client is deemed to deposit the money not later than 15 days before the activity. In the case of non-payment at that date the company may treat the booking as cancelled by the client. The client always receive a confirmation of the deposit of the money and acceptance of the booking.
Cancellation of the booking
If the client wishes to cancel, there will be imposed cancellation charges which is 20 % of the total amount of the deposit.
Passports, visas and vaccinations
Clients are responsible for having valid passport or any other official document for travelling and stay in Greece and vaccination certificates if required.
Clients are responsible for effecting sufficient personal travel insurance. Travel insurance is mandatory for all clients on a tour- activity organised by the company. Clients together with their personal property including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance and ensuring that they are in possession of private travel insurance with protection for the full duration of the tour-activity in respect of at least medical expenses , injury, death, repatriation, cancellation and curtailment. The company gives the option to obtain travel insurance through the company according to terms and money that the company will require from the client.
TERMS OF PARTICIPATION
Clients agree to accept the authority and decisions of the employees of the company, tour leaders and agents. If in the opinion of such person the health, level of fitness or conduct of a client at any time before or after departure appears likely to endanger the safe, comfortable or happy progress of the tour-activity the client may be excluded from all or part of the tour- activity without refund or recompense. If the client commits an illegal act the client may be excluded from the tour-activity and the company will cease to have responsibility for him/her. If the client is affected by a condition, medical or otherwise, that might affect him/her or affect other people’s enjoyment or active participation of the tour, the client must advise the company at the time of booking. No refund will be given for any unused services.
IF THE COMPANY CHANGES YOUR BOOKING
While the company will use its best endeavors to operate all tours- activities as advertised , reasonable changes in the itinerary may be made where deemed necessary or advisable by the company. The company reserves the right the right to change any of the facilities, services described in the web-site or brochure before a booking is made. If a major change is known to the company, the client will be informed at the time of booking, otherwise the company will inform the client as soon as possible, if there is time before the tour- activity. The definition of a major change will depend on the individual tour and circumstances. When a major change is made the client will have the choice of accepting the change of arrangements, purchasing an alternative tour-activity or cancelling the tour-activity and obtain a full refund.
IF THE COMPANY CANCELS YOUR BOOKING.
The company reserves the right to cancel a tour-activity in any circumstances but will not cancel a tour- activity less than 15 days before of it except for force majeure, consolidation or the client’s failure to pay the final balance. The company, upon cancellation, will return all money paid or offer an alternative tour-activity.
Please notice that in case of refund, the payment can take 1 to 3 weeks, depending on your bank. Force majeure is war, threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, or any other similar event. Consolidation refers to the fact that each tour-activity is dependent upon a minimum number of participants.
BANK ACCOUNT AND COMMUNICATION WITH THE COMPANY
PIREUS BANK, CHANIA CRETE
IBAN: GR68 0171 6350 0066 3514 3186 676
Postal address: Platanias Kidonias
Co.reg. No 145708658000
Adeia EOT: 1768/30-03-2023
Telephone: +30 6970 970 699